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Satya Chilukuri

SAmsung AC Service is not responding, and Samsung is not taking calls or helping

Hi Friends,

I am in very bad situation, I have brought Samsung AC on 16th May and they installed on 19th May 2020. The AC ran fine on 19th from 20th it is not working . When i raised a ticket, that guy came told that installation done by him lead a hole and caused the gas leakage and it is not working. Now the samsung is not responding to fix it. I reach out to servicehead of india thru email, no one is taking ownership.

Could you please help how to get this fixed?,

Should i leave it to KARMA of Samsung for hurting me and taking my money?

Regards
Satya more  

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View all 19 comments Below 19 comments
Lakshminath Mocherla
Dear sir, Same is the case here since 4 weeks. LG responded and sent a message the contact told that as my service is located in Westmarredpally he told mechanic will come from there morethan 15 days back. Thatis the end of communication Service is taking advantage of Covid19 . M. LAKSHMINATH. On Wed, 27 May 2020, 13:03 Satya Chilukuri, wrote: > more  
Gopabandhu Mohapatra
This problem may be due to shortage of staff or closure of office on account of COVID19. Once normalcy is restored, all complaints needs to be attended. more  
Satya Pal Ratti
Your query may be justified, dear, but please provide complete details in the very first "go" so that members don't have to counter question. This wastes a lot of time. Thanks! more  
K Surendran
When Sung Ho ! decidses to only sell and damn the customer it stays so. I hada similar experience to repair a Hungho fridge in Kerala where the custmer Rep. had the audacity to tell me that he was in amosque . So if samsung screws you refer to their North Korean counterpart and pray for our lives come what it means. Good luck Madam ! more  
LakshmanRao KantamSetti (Resource Person, )
I have just now read and came to know your new Samsung account problem . Kindly let me know where you purchased , show room and address . Where you got t repaired service centre and address .whether both show room and the service centre arecauthorused by Samsung. This information will be of help Tom proceed further.. - KLRao@mail.com more  
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