Improving State of Aviation - Solutions

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Air India service many times are lacking in manners in international travel.The service to non Indians specially whites is different and are very discourteous to Indians,response to needs very casual to rule some times. Sudden ,flash strikes in the staff has made us weary of air India ,sudden cancellation of flights are common and their response is very poor to customers in case of emergencies. This must be pointed in their behavioural training.

1. Crew members should be regularly trained on customer service = Nothing new in this. 2. Yearly reviews of the Air India employees should be performance based = Never Implemented though written many times. In fact there should NOT be any permanent job, then only Indian react, this should include the MD, CMD, Directors & Manager first to start with. 3. All safety standards should be strictly adhered to as per international standards = Nothing new in this. Make it a criminal offense & penalized for 2-3 years even for minor offence. Indians are the worst safety violators. 4. The regulatory bodies should put a cap on the highest and lowest fare on a particular route = No polical will on this. Cancellation fee is Rs. 3000. Hyderabad-Chennai ticket is Rs. 5000, At festival times it goes to Rs. 15,000 Do you see any red herring in it ?? 5. Passengers should be remunerated in case of a flight delay beyond a certain time. current standard is 3 hrs delay. It does not happen. Infact there should be heavy penalty on the airlines. If a student during admission drops out, or changes college, he has to pay Rs. 5 lacs as penalty to the college/university. When we have such stupid clauses for education, why not for airlines ? 6. It should be the duty of the airline to keep the passengers updated with their flight status = Indians are never bothered to inform. Delay over ONE hour heavy penalties i.e. 3 times the ticket cost, should be charged & airlines have to pay 5 x cost of fully booked flight to govt, if it is due to pilot or airlines mistake. 7. Authorities should make sure that full services are offered on the promised discounted fare. Cannot be implemented. 8. Budget food stalls should also be opened on airports. First reduce the premium charged to these shops who have to charge back to consumers. First change the policy & then implement. 9. Over booking of the flight should be strictly taken up by the regulatory bodies, Put penalties for all such cancelled or deferred tickets 5x times the original cost. 10. Proper arrangements should be made for the physically challenged = already in place. 11. Airport infrastructure on the non-metro airports should be improved = vague suggestion. 12. Consumers should be made aware of their rights as a traveller = consumers are aware, but govt is not implementing for it is in understanding with the airlines. 13. Consumer complaint redressal should be quick and appropriate = Consumer boards = are non existent. They exist on paper only. 14. Airline which shows the best On Time Performance should be awarded by the Ministry = NO need for this. drop this idea. 15. Taxes should be rationalised 16. Jet fuel prices should be brought down in line with the crude prices 17. Air India should be privatized – Government's job is to govern, not run businesses 18. DGCA should take speedy decisions on licensing of operators

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