Given the recent feedback, we would like to revisit the subject of quality of food and catering in Indian Railways. With an intent to understand the issues and root causes, we seek your detailed inputs (Travel Date, Train, Food Experience, etc) on the food quality you have experienced in the last 5 months and specifically the kind of issues you have experienced with food and catering. Also, if you have seen some improvement over the past, please do share the same as well.
On 03.06.19 travelled by Coramodal Express in 2AC from Howrah to Chennai, on 9th June travelled from Coimbatore to Chennai in CC by Shatabdi Expree and 11th June returned from Chennai to Howrah by Coramondal in 2 AC. Observed that food quality is pretty bad, meal charges are not uniform, soup has been discontinued in Shatabdi, sugar free tea is not available despite repeated requests, etc. Infact food quality & catering services are very much detoriated after Mr. Prabhu's departure. For upward & return journey, different rates were charged for veg thali, egg thali, breakfast, etc. Pls. look into it. more
In some cases lunch & dinner can be prepacked like airline and pre-heated in oven to provide warm food to passengers. As far as snacks like cutlets, pakode, omelette etc are concerned, these can be prepared in pantry car. But in case of cutlets I have bad experience. Sometime the pantry staff serve cold tasteless pieces (ie to say cutlets prepared in morning and served in evening) and omelette not properly cooked. more
To maintain standards and quality of food items specifically in railway services, packed food items with date and time of food preparation, list of ingredients used, name and contact details of suppliers so that there is a way to make complaints and get feedback. more
Now in addition to Incredible India, Ministry of tourism should invent teh slogan : INcredible Animal Grade Food on Wheels". Come n Enjoy. It is available only in India. In Fact Railway should approach WTO to grant Railway catering Geographical INdicator Tag as thsi animal food is unique to Railway only. more
Privatisation & outsourcing have converted a group of railway staff to beggars.Previously the AC attendant/coach attendant had some self esteem associated with their work.Now my heart bleeds when at the time of alighting I find the attendants lining up with their palms extended for some cash. Off course it has created some mercedes riders too. more
IR is earning hundred of crores from cancellation of wait listed tickets. When govt knows accomodAtion capacity of coach, Total RAC is not confirmed even, Summer Vacation season, wedding seas...
Trains are completely ruined. 2AC also not spared. People forcing themselves in, fighting with confirmed ticket holders to share their seats, Horrible. Where is the Railways Minister. LC...
WHY NO REFUND CAN BE CLAIMED FOR MISSED TRAIN , WE CANNOT FILE TDR OR CLAIM ANY REFUND IF WE MISS A TRAIN FOR ANY REASON AS RULE SAYS TO FILE BEFORE 24 HOURS , OR EVEN FOR DELAYED TRAIN FOR MORE TH...
क्या आप जानते हैं कि, अगर आपने IRCTC के वेबसाईट से वेटिंग टिकट बुक किया और वो कंफर्म नहीं हुआ तो खुद रेलवे खुद उस टिकट को कैंसिल कर देती है एवं आप द्वारा भुगतान किए गये राशि का एक बड़ा हिस्सा ...
There are some business centers,even now, which are not connected by direct trains. MORADABAD , known as PEETAL CITY, a big business center, in western Uttar Pradesh, is not having even direct...
, and swift travel. However, the inadequacy of trains during festive and holiday periods remains a pressing issue. Among those most affected are the guest workers, migrant laborers traveling long d...
Railways earned whopping ₹1,230 crore from cancelled waiting list tickets in last 3 years. And all from this circle are quiet about it. Are we all ok with this?
Why is the standard of food onboard the Rajdhani express' so bad. I and wife often travel on the Delhi-Dibrugarh Rajdhani and each time our experience has been bad. What is being with so much of mo...
Is this some kind of a joke on train travellers. Why would I travel in Vande Bharat if it is 12.5 hours late. Is it not equipped to run in fog? Does it not have antifog mechanisms?? Answ...
The zonal railways NOT monitoring the railway services. Railway Board must take serious action on passenger complaints. Ignorant attitude of Senior Railway officials only encouraging such illegal ...
This video clip says how the railway pantry car giving services and distributing food and water in an AC Coach of a train. Is Railways serious to prevent such things and ensure food safety in train...
By Sandip Mishra
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