Flight booking middlemen

Just want to alert everyone to not make your flight booking through online sites and apps of travel aggregators when there is even a slightest possibility of cancellation and instead book with airline directly. Recently a friend cancelled their reservation with indigo via intermiles. For a refund made by airline for 10,600 this middleman travel site deducted 7000 and only refunded some 2400 rupees with other charges as processing fee etc etc.

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All airlines and agents also do not refund the various taxes like gst, airport tax, cute fees etc. Do they deposit these taxes in the treasury and other places ? How can they deposit these taxes as the tax is to be deposited only when there has been a sale ? A cancelled ticket means there is no sale.
I have had bitter experiences with Makemytrip. I have stopped booking through them and straight go to the airlines.
Whenever possible book direct. If you can not book yourself ask someone to help you. I help seniors booking train tickets, movies, air etc. Sometimes I use my card so that OTP can be received by me. They pay cash to me.
It depends entirely on which ROTTEN organisation was asked to book an airline ticket.
I fully agree with this. Same applies for hotel booking
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