Feedback on ecommerce consumer protection rules
Seems that consumer affairs ministry has issued these rules for ecommerce companies to protect consumers. we have already given inputs on some of these areas. Why do we have to send an email now on further inputs. Cant consumer affairs please seek inputs here in the consultative format already set. Sending emails point by point sorry - not possible. Unless the objective is to seek inputs from companies and not consumers more
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is It is really a consoling "Guidelines " for the expecting Consumer. 6.ii) The Grievance Officer shall redress the complaints within one month from the date of receipt of complaint 6.iii) Registering complaints and acknowledging with a number is a good move. The Consumers mind is set in peace temporarily . In this clause one month time for redressal is a bit too much for the restless Consumer whose money is locked . THERE SHOULD BE SPECIFIC CALL, VISIT ON THE CONSUMER BEFORE REDRESSAL : After acknowledgement number , Acall within 2 days , then a visit within a week from complaint date . early as possible . The very first line - These guidelines, MAY BE CALLED the e-Commerce Guidelines for consumer protection 2019." Why not a definite and confident word like " ARE CALLED " instead of a vague unsure" may be" by the Competent authority ? more
Aug 07
let us keep moving forward and further strengthen the laws based on the experiences shared by yht public but it is not enough to make good and new laws but implement them in letter and spirit more
Aug 06
Law & Rules on it's way is strong enough to Bail any cat. MILLION dollor question is IMPLEMENTATION of the same, which is lacking almost all frounts since decades. "consumer protection" itself is the good example. more
Aug 06
Some nice e-commerce guidelines Fair pricing and price regulations Transparency of product spec, and delivery Reduce, reduce and further reduce the unnecessary packaging! Easy and timely credit to bank accounts Great customer feedback, analytics and policies Great customer after sale service more
Aug 05
