MSEB

MSEB is the most visible of govt. related services that citizens enjoy. Consequently, it should be most proactive in providing efficient and fairly priced service. I am sorry to say that frequent disconnections of power is number one problem even after 70 yrs of independence. Secondly, the state of MSEB offices is pathetic. A person can run pillar to post for hours, and come away without getting concrete results on his/her problem. The attitude of people working there is also pathetic. In most countries normally a citizen should not even to visit the Electricity dept. Everything should happen on the phone, or online. I had ICICIBANK account through which I used to pay MSEB bills online. The account is closed many years ago. I am paying through HDFC BANK account online now but the bills still go to ICICI which keeps sending me SMSs. Even if the bank officials are negligent, I should be able to disconnect that billing somehow. But everytime I visited my local MSEB office, it seemed like such an involved process requiring particular person, form filling etc. that I have given up. This is, in my mind, the most shameful dept. run by the most inept people. Get some consultants to show you guys how to run a govt service!

Electricity theft is so common, watch all slums and labour camp they have electricity dish Tv from street pole food vendors too tap lights from poles. We have to pay for all these activities.

i think every thing is transparent i.e. unit,rate, reading on bills itself one can easily access consumption by meter reading then why to blame in general so many ways to resolve doubts from authorities.....

------- Edited on 2017-03-31 -------

i think every thing is transparent i.e. unit,rate, reading on bills itself one can easily access consumption by meter reading then why to blame in general so many ways to resolve doubts from authorities.....

MSEB in Pune has had a bad reputation on the billing front. In 2015 during the hot summer months, they spiked up the bills by almost 3 times and when we complained they said it could be because of the AC. We used the AC every year but the bill would only go up by 1.5 times at the most. They said they would adjust the amount in subsequent bills but so far have not done that. They blamed the meter readers who are outsourced. Added to that is the fact that there are frequent power outages so unreliable supply and unreasonably high bills.

electricity must be now prepaid like mobile recharge which will reduce bad debts and will get one month advance budget also and can plan batter growth too.