1.Entry to HWH had been historically terrible and that is why a lot of people get down at Santragachhi. Why? I do not know but there must be a solution.
2. There are two good eating outlets but they are not enough for the passenger load.
3. Signage display and announcements are good.
4. cleanliness is much below par particularly the old eastern railway side.
5. there is terrible mixing of local train passengers and long distance passengers which makes the movement miserable for long distance passengers. Some arrangement like in CSTM/ BCT may be desirable.
6. connectivity between old and new section should be improved.