Bangalore Municipal Corporation

Many areas need to be connected by cavery water. In our line water pipe is laid up to the apartment entrance (1st cross, pai layout). But due to some pretext connection is not given even though some of the flat owners have deposited money some four years ago.

------- Edited on 2015-10-20 -------

Water supply is not bad but even after taking the full charges for new connection 10 years before they are not providing connection at pai layout 1st main, 1st cross claiming that all occupants of the appartment should pay the connection fees. In that case they should have taken fees from all the occupants together only.

08 years - 5th cross -7th iblur main - 300 families yet to get cauvery connection

Water supply by BWSSB is, at best, erratic. In my locality - GM Palya - we are serviced from BWSSB's Aero Engines Water Storage facility on Suranjandas Road. Earlier the supply was on 'gravity flow' and the supply main pipes was old. Post replacement, water is now being pumped since 2013. Still the dreaded lineman is needed since the lattice of u/g pipe line in the colony is unscientific and the terrain is undulating, leading to the need of a manual opening and closing of specific valves to control the water pressure and ensure supply to all. This is the root of the issue, where gratification is expected and accepted. the result is water supply for long hours in a certain day and a long gap of many days before the next such day of supply - as though one is expected to go without bathing / washing / drinking for days on end, and accumulate all that for the one odd day every few days. We expect water for a few hours but on all days, and that too without intervention by vested individuals - set the valves to a predetermined pressure and pump at preset times each day, and all are serviced and no wastage due to storage, including overflowing storage sumps. Currently people store water in drums to mitigate the supply vagaries and such stored water is then dumped to refill afresh, besides causing growth of bacteria and other micro-organisms when water is stored for 2-3 days. The height of the matter - there is no opportunity to voice the customer's concerns. The Board used to conduct so-called "water adalats" and even this sham is no longer available. The concerned AEE is never at his office, and there is no signage of when he can be usually expected for someone to call on him in person. The staff is busy with collecting payments of monthly water supply bills and the JE is never at the Service Center. Letters to AEE remain unattended - long-story-short : no grievance reporting mechanism, leave alone its redressal. Meanwhile, certain "powerful" residents have a free-for-all in helping themselves with extra (and unmetered, of course) connections, cutting the otherwise meager and sometimes non-existent internal roads at will, leading to huge "losses" to be passed on to the other, hapless consumers by the Board and one is not even taking about the resultant road condition, which is an all-together different misery and another Utility to approach, albeit in futility.