Community poll reflects the need for improvement in telecom services in India

Only 19% citizens rate their mobile voice services quality as good

Only 11% citizens rate their mobile data services as good

Only 32% citizens trust their telecom provider when it comes to Billing

77% of the citizens surveyed want Government/TRAI to ensure Net Neutrality

New Delhi, India, April 16, 2015 – LocalCircles (, India’s leading Community Social Media network today announced that it has recently concluded a large community poll to better understand the state of Telecom Services in India.

With approximately 20,000 citizens responding to each one of the 6 poll questions, the Telecom poll provides quantitative insights into the quality of telecom services in India, the citizen grievances and India’s stand on Net Neutrality. In addition to the poll, detailed structured discussion was conducted on Telecom Issues, Root Causes and Solutions that are needed to improve the state of Telecom Services in India. The poll and structured discussions were conducted in the 200,000+ strong community “Transform India with Modi” which focuses on giving collective citizen inputs on Governance and Development of India to the Government.

Here are the key takeaways from the State of Telecom Services poll:

  • 1) 19% of the citizens rate mobile voice services as good while 27% of the citizens rate them as poor
  • 2) Only 11% of the citizens rate their data services quality as good while 43% rate them as poor
  • 3) 53% of the citizens find telecom services expensive, 44% find them as value for money or cheap
  • 4) Only 32% of citizens trust their telecom provider when it comes to correctness of charges levied
  • 5) 77% of the citizens believe the Government/Telecom Regulator have not done enough to address issues
  • 6) 77% of the citizens want Government/TRAI to do what is takes to ensure Net Neutrality

According to the collective view of the community, immediate efforts are needed by the Telecom Regulator and the Operators to improve the voice and data service quality by reducing call drops, improving coverage and quality. Citizens also want the Telecom Regulator to establish/enable a robust consumer grievance mechanism with effective processes in case the consumer is not able to resolve the matter with the telecom operator. Net Neutrality is something that the large majority of the citizens support and want the telecom regulator to ensure consumer interest is protected at all costs. Overall, the regulator should work towards taking some immediate steps to improve quality of telecom services and the consumer confidence in the regulator and telecom operators.

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About Transform India with Modi Circle

The Transform India with Modi circle was initiated in May 2014 upon the election of the new Government of India to enable citizen participation in governance. With over 200,000 citizens actively giving inputs on various subjects, the community has generated over 40 whitepapers in the last 12 months and submitted them to various Central Government leaders and Ministries.

About LocalCircles

LocalCircles takes Social Media to the next level and makes it about Communities, Governance and Utility. It enables citizens to connect with communities for most aspects of urban daily life like Neighborhood, Constituency, City, Government, Causes, Interests and Needs, seek information/assistance when needed, come together for various initiatives and improve their urban daily life. LocalCircles is free for citizens and always will be!

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