85% consumers against water being sold above MRP at hotels and restaurants


  • • Supreme Court has permitted selling packaged water above MRP at restaurants and hotel
  • • Consumers want packaged water to be brought under essential commodities act
  • • Want all FSSAI accredited restaurants to provide RO water to customers
  • • Also want vending machines at airports, cinema halls, cricket stadiums etc. for packaged water

27 December 2017, New Delhi: The Supreme Court last week said that restaurants cannot be forced to sell water bottles at MRP as they also render a service along with it and cannot be governed under the Legal Metrology Act. This came after the Ministry of Consumer Affairs recently told the Supreme Court that over charging for pre-packaged products was an offence under the Legal Metrology Act. To understand what consumers think of this and to find a solution, LocalCircles conducted a 6-point survey which received around 45,000 votes. Over 15,000 consumers from 200 cities participated in the survey.

The first poll asked consumers if they were okay with restaurants and hotels selling water above MRP. In response, 85% citizens said they should never be selling above MRP and only 13% said they should be allowed to sell above MRP.

In a related poll conducted a few months back, 66% of the consumers that participated had said that they have paid more than the regular MRP for a water bottle at a restaurant or hotel. Out of the 8197 citizens who participated, only 8% said that the bottle had a regular MRP and they were billed for MRP only.

In trying to find a solution to the issue, consumers were also asked if packaged water should be brought under essential commodities act and have a price ceiling, to which 89% respondents agreed and 10% disagreed.

The following question asked if every restaurant with FSSAI certification should be required to provide RO water to the consumer. In response, 88% replied in an affirmative while only 9% replied in a negative.

Many restaurants serve normal water to customers but that is not necessarily RO water of safely drinkable water. FSSAI will have to issue direction to install RO filters at all accredited restaurants. They will also have to push them for regular maintenance of the RO system.

Consumers have reported many instances where they were charged above MRP for a bottle of water. One of the many incidents as reported by a consumer on LocalCircles is mentioned below.

In the above incident a consumer was billed INR 145 for a bottle of water with a published MRP of INR 18.

86% consumers in the next poll said they were against water being sold above MRP at airports, multiplexes, mall and other public places. Only 12% said they were fine with it.

When asked if the placement of vending machines in public private spaces could be a solution to ensure MRP compliance, 88% consumers supported it, 6% did not support this move and another 6% did not have an opinion on it.

As the packaged commodity rules 2017 amendment goes into effect from Jan 1, 2018 it restricts not just selling above MRP but also the concept of dual MRP. Almost all the major brands of packaged water have been packaging their product with different MRPs. Per the new rules, one product should have one MRP and even if the product is being sold by manufacturer to a special channel but for consumption by the retail consumer, it must have only one MRP.

About LocalCircles

LocalCircles, India’s leading Community Social Media platform takes Social Media to the next level and makes it about Communities, Governance and Utility. It enables citizens to connect with communities for most aspects of urban daily life like Neighborhood, Constituency, City, Government, Causes, Interests and Needs, seek information/assistance when needed, come together for various initiatives and improve their urban daily life. LocalCircles is free for citizens and always will be!

K Yatish Rajawat- media@localcircles.com, +91-9818311177

All content in the above graphics in this report are a copyright of LocalCircles and must be used only in the prescribed format. LocalCircles reserves the right to take legal action against any reproduction or redistribution of this content without explicit written approval of LocalCircles.

Enter your email & mobile number and we will send you the instructions.

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)