26% citizens found ATMs non-functional while 11% found very long waiting
- • 26% found them not working, for 11% the wait was 0.5 – 4 hours
- • 29% got cash within 30 minutes and 34% did not visit the ATM
- • 44% citizens found ATMs not working last weekend, showing improvement in availability
November 24, 2016, New Delhi, India: Approximately 26% citizens found ATMs not working this past weekend as compared to a week ago when 44% citizens found the ATMs non-functional in the LocalCircles Citizen Pulse on ATM. Another 11% said they had very long wait times anywhere between 30 minutes upto 4 hours suggesting that getting cash is still a challenge. This pulse check was done based on citizen experiences between Nov 18-21st.
29% citizens said they were able to get the cash within 30 minutes while the remaining 34% did not visit an ATM. In the previous week only 8% citizens were able to get the cash in this duration while an identical 34% percent did not have a need to visit ATMs.
Per the citizens and bank officials who are part of various circles, many ATMs still do not have the cash as many banks are only receiving one fourth of their cash requirements from the back end. Withdrawals from the bank are being given a higher priority in most cases and ATMs are being replenished with whatever is remaining. In some other cases, ATMs are not being replenished at all because the ATMs are at stand alone locations or there isn’t enough security.
A follow on pulse check will be conducted by LocalCircles over the coming weekend to see if the non functional percentage and the waiting time percentage continues its decline.